Quick answer
Check chemical deliveries for correct identity, information, package condition and compatibility before normal storage or internal movement. Plan trained handling and a clear response to damage. Staff should not move a leaking or uncertain container simply to clear the delivery area or improvise a repair or neutralisation.
Plan receipt before the vehicle arrives
HSENI COSHH guidance includes safe handling/storage within assessed exposure controls. Confirm the approved product, delivery location, suitable equipment, staff competence and relevant emergency information.
Arrange supplier contact and the procedure for a substitute, missing information or damaged package. Do not leave the receiver to invent a handling method while others are waiting.
Check identity and condition safely
| Check | What to establish |
|---|---|
| Identity | Correct product/formulation and expected quantity. |
| Information | Readable label and current relevant safety/use information. |
| Package | Condition, closures and signs of leakage or damage assessed without unsafe handling. |
| Storage | Suitable location and compatibility arrangements. |
| Movement | Appropriate equipment, route and competent handling. |
| Exception | Clear hold/report/escalation route. |
Do not smell, taste or test an unknown liquid to identify it. Keep others away from a suspected hazard and use the approved competent response.
Assess internal movement
HSE hospitality cleaning guidance addresses handling heavy/bulky concentrates and avoiding unsafe open or food/drink containers. Choose suitable closed handling and equipment for the actual package and route.
Consider stairs, congested areas, collision, spills and access by customers or food handlers. Controls for transport on public roads or dangerous goods can require separate qualified advice; this guide does not establish those requirements.
Respond to damage without improvisation
Illustrative example: a package arrives with wet outer packaging and an unreadable label. Do not accept it into ordinary storage based on the expected order alone. Use the approved isolation/reporting and supplier/competent assessment route.
A leaking container is not made suitable by putting it into a random larger vessel. The containment, compatibility and exposure implications need a competent method and appropriate equipment.
Record exceptions and update the system
Keep relevant delivery identity, supplier and exception evidence. Assess substitutions before use and update the register, assessment and staff instructions where needed. Do not silently retain the old product’s precautions.
Review recurring package or handover problems with procurement and the supplier. Verify corrective action and staff understanding, including temporary receivers and out-of-hours deliveries.
Next steps
- Plan the approved product, location and competent receipt.
- Check identity, information and package condition safely.
- Use assessed internal handling and exception procedures.
- Resolve substitutions/damage before normal storage or use.
Read the official practical guidance — Use the current source alongside the procedures for your own business.