National Food Safety

Let’s get you
the right help.

Contact National Food Safety for help with courses, certificates, orders or your account. Tell us what you need and choose how you would like us to reply.

Write a message

One simple form. No account needed to get in touch.

Choose how to contact us

Send an email enquiryWrite your message and send it to the team. Request a callbackAdd your number and a preferred UK contact window. Help CentreBrowse FAQs & guides

WhatsApp helpNot currently available Use email support

Choose your enquiry

What can we help with?

Courses & learningAccess, content and progress

Assessments & certificatesResults, retakes and verification

Orders, delivery & returnsTracking and product issues

Stickers, posters & tagsProducts, artwork and bulk orders

Business & team trainingEnrolments, reporting and quotes

Account & technical helpPasswords, browser and account

EMAIL SUPPORT

Tell us how we can help.

Choose a topic and describe your question. You can request a callback in the contact details section.

Write your enquiry

Complete the form below and send it securely through the website.

Your enquiry

Your enquiryGeneral enquiry

Topic

Order or certificate number (optional)

Your message

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Include what happened and what you expected.

Have a screenshot or document? Mention it in your message. If supporting files are needed, our team can request them securely.

Your contact details

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We'll use your details to respond to your enquiry. Privacy policy

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What happens next?

Our support team will review your message and reply using the details you provide.

To request a callback, include your telephone number and preferred contact time in your message. Your preference is not a confirmed booking.

Before you send

Use the email on your account.
Include a reference if you have one.

Explore the Help Centre

QUICK ANSWERS

A few common questions.

How do I access my course?

Sign in using the email address you used at checkout and check your order or course-access email. If you cannot find your course or access instructions, contact us with your order reference so we can help.

Go to my account

How do I request a callback?

Choose Request a callback, add your telephone number and a preferred contact window if you have one, then send your request using the form. Times are in UK time (Europe/London). Your preference is a request, not a confirmed appointment.

Request a callback

Can I send screenshots or documents?

Send your initial message using this form. If supporting files are needed, our team can request them securely. Do not include passwords or sensitive payment details in your message.

When will I receive a response?

Response times depend on the type of enquiry and support volume. Our team will review your message and reply using the details you provide. A callback preference is not a confirmed appointment.