Quick answer
First ask whether the task can be done safely without working at height. If it cannot, choose suitable fall-prevention and other controls for the task. A ladder is appropriate only where the assessment justifies it and it can be used safely by competent people.
Why the available ladder may be the wrong starting point
A ladder in the storeroom does not establish the safest way to clean, inspect or retrieve something. HSE’s step-by-step height guidance begins with avoiding the height work where reasonably practicable, then preventing falls and minimising remaining consequences.
Assess the task, duration, frequency, surface, access and people nearby. Include the objects being handled and any need for tools or both hands.
Choose the work method in the right order
| Decision | Practical question |
|---|---|
| Avoid | Can storage, equipment or the method be changed so the work is done from a safe level? |
| Prevent a fall | What suitable existing place or equipment provides the necessary protection? |
| Minimise remaining consequences | What further measures are needed where a fall cannot be prevented? |
| Coordinate | How will access, falling objects, other people and emergency arrangements be managed? |
Equipment selection needs to match the work rather than simply the item already owned or easiest to carry.
Use ladders only where the assessment supports them
HSE’s ladder guidance explains when low risk, short duration or relevant unalterable workplace features may justify ladder use instead of equipment offering greater fall protection. Short duration alone is not the deciding factor.
Check the appropriate type, condition, stability and safe positioning, following the full official guidance and equipment instructions. Users need competence, or suitable supervision while training. This guide does not replace practical instruction in ladder use.
Recognise work that needs specialist planning
Roof work, fragile surfaces, complex access and tasks requiring specialist equipment need competent assessment and planning. Do not send a general employee onto a roof because the job appears brief.
HSENI’s working-at-height guidance identifies the NI framework and the need for competent planning, supervision and appropriate equipment. Check the correct jurisdiction before relying on any specific procedure.
Example: remove repeated high-level retrieval
A café keeps frequently used stock above normal reach. Staff repeatedly use an unsuitable improvised step while carrying items. The manager first considers moving that stock to a suitable lower location, reducing the need for repeated access.
Any remaining height task is assessed separately for appropriate access, handling and protection of people below. The outcome improves the job rather than merely adding a warning to “take care”.
Checks before the task is authorised
- The height work is necessary and the selected method is justified.
- Suitable equipment and competent people are available.
- Equipment condition, surfaces and surrounding activity have been considered.
- Limits, supervision and escalation arrangements are clear.
Next steps
Review one repeated access task and look first for a way to remove it. Where height work remains, use competent advice and the full equipment-specific guidance to plan and authorise the method.
Use HSE’s work-at-height decision guide — The official guide supports selection of controls; specialist access and practical ladder competence require suitable instruction and advice.