Find the code
Use the product serial, QR or batch identifier intended for verification. Do not enter payment details.
Product code lookup
Product Authenticity
Use the installed authenticity service to check a product code, then review what each possible result does—and does not—mean.
-
Find the codeUse the serial, QR or batch identifier intended for verification.
-
Run the lookupThe installed authenticity service checks the code.
-
Read the limitsA result does not prove condition, suitability or legal compliance.
Use an authenticity result carefully
Enter the serial, batch, QR or product code exactly as printed. A recognised identifier supports a match with the configured registry; it does not prove the product's present condition, suitability, chain of custody or legal compliance.
If a code is not recognised
Check spacing and characters, then compare the code with the original packaging. An unrecognised result does not by itself prove that an item is counterfeit. Keep the product, seller and purchase details and contact support if the concern remains.
Never enter payment-card data, account passwords or identity documents into a product-code field.
Before you check
Use the code exactly as shown on the product
The installed verification block is displayed immediately after this guidance. It uses the existing authenticity service configured for the store.
Check the result
A recognised record supports authenticity of the identifier; it does not prove the product’s current condition or suitability.
Report a concern
A code that is not recognised does not by itself prove a counterfeit. Contact support with the product and seller details.
Verification limits
Never treat a code result as a food-hygiene rating, government approval, legal-compliance certificate or guarantee of present product safety.
Check product authenticity
Enter the product code exactly as printed. A result applies to the identifier in the registry; it does not guarantee the product’s present condition or suitability.