Level 2 Food Hygiene & Safety

Module 5: Food deliveries, storage and stock control

Check deliveries before acceptance, protect food in the right storage and use dates, labels and records to keep stock safe and traceable.

Video runtime: 8:21

What you will learn in this module
  • Carry out prompt delivery checks and report packaging, date or temperature concerns.
  • Use appropriate chilled, frozen and dry storage with contamination prevention.
  • Distinguish date labels, rotate usable stock and explain why identification and traceability records matter.

Load this video from YouTube. Your browser will connect to YouTube; embedding follows your cookie preferences.

External playback does not record on-page study progress.

Module 5: Food deliveries, storage and stock control

Module 5: Food deliveries, storage and stock control

Check deliveries before acceptance, protect food in the right storage and use dates, labels and records to keep stock safe and traceable.

Records your study progress, not an assessment result or certificate.

Key points

  • Check deliveries promptly against the business's approved-supplier and acceptance procedures; move acceptable chilled and frozen food into the right storage quickly.
  • Packaging, dates and temperature are three key delivery checks. Damage, pests, warm chilled food or partly defrosted frozen food must not be ignored.
  • Use suitable chilled, frozen or dry storage, cover and identify food, protect it from pests and keep chemicals away.
  • Keep raw food separate and below ready-to-eat food; a tidy-looking fridge can still have an unsafe arrangement.
  • Use-by concerns safety; best-before concerns quality. Normal appearance does not justify using food after its current use-by date.
  • FIFO means using older stock first while it remains safe and within date; check labels at delivery, storage, preparation and service.
  • Clear labels prevent ingredient and allergen confusion. Supplier and batch records support recall action but do not make food safe by themselves.

Lesson guide

5.1 Receiving deliveries safely

Food safety starts before food enters the kitchen. Check that a delivery is suitable and from an approved supplier as soon as possible, especially when food needs chilling or freezing. Do not leave it at a door or in a corridor while other work takes priority. Once accepted under the procedure, move it quickly to the appropriate storage.

Check the supplier name and delivery note, relevant vehicle condition and the food and packaging. Packaging should be clean, sealed and undamaged. Dirty, leaking, badly dented, damaged or pest-affected goods raise concerns that need reporting and an acceptance decision under the business's procedure.

Chilled food should arrive cold and frozen food frozen. Warm, soft or partly defrosted goods and signs suggesting poor frozen storage need attention. The module's chicken example combines warm boxes with leaking packaging: do not accept them merely because the driver is hurried. Report to the supervisor so the business can decide whether to reject the delivery. Observations are warnings, not a validated temperature check by touch.

5.2 Checking packaging, dates and temperatures

Packaging protects food, so examine torn, leaking, badly dented, swollen, mouldy, dirty or pest-damaged packs. Damage can allow microbiological, chemical, allergen or physical contamination. Do not sign first and assume the check can be dealt with later.

Check dates and usable shelf life. Food must have enough remaining life for the business to use it safely. The recording stresses that use-by dates relate to safety and that food must not be served or supplied after its current use-by date. Do not treat an appealing appearance as permission to ignore it or change a label yourself.

Temperature is the third check. Foods requiring refrigeration, including many use-by products, cooked dishes, prepared salads and desserts, must remain cold. Frozen food should arrive frozen solid. Softness, wetness, damage or large ice crystals may indicate unsuitable handling; report the concern rather than declaring a precise thaw history from appearance.

The cooked-meat example combines damaged packaging, short dates and warm product. Such a delivery is not acceptable without attention: report it and follow the acceptance or rejection procedure. The module provides no numeric delivery limit here. Use the actual business's instructed measurement method and criteria; delivery checks are controls, not decorative paperwork.

5.3 Chilled, frozen and dry storage

Choose storage appropriate to the product. Chilling slows bacterial growth in foods such as cooked meat, dairy products, salads, desserts, sandwiches and many use-by products. Put chilled food into refrigeration promptly, minimise time out during preparation and follow the storage instructions. This module does not establish a new chilled-temperature limit.

Frozen storage keeps food frozen until use. Use appropriate freezers and suitable wrapping or covers to protect food from contamination and freezer damage. Defrosted food still needs safe handling. The source qualifies refreezing with the business procedure and continued safety; this is not a blanket instruction to refreeze any thawed food. Do not improvise: refer uncertainty to the responsible person and the validated procedure.

Dry stores hold products such as flour, rice, pasta, tins, spices and unopened dry goods. Keep the area clean, dry, ventilated and protected from pests. Store food off the floor, away from chemicals and in sealed containers where needed.

Across storage areas, cover and label food as required and keep contamination routes apart. Raw food must not be above ready-to-eat food. In the fridge example, raw chicken above cooked meat could drip onto food that will not be cooked again, even when the fridge appears tidy. Safe storage combines the right place, temperature, container and separation.

5.4 Use-by, best-before and FIFO

Use-by dates concern food safety. The recording warns against serving, selling or supplying food after its use-by date even if it appears or smells normal: harmful bacteria need not change those qualities. Check the current label and approved procedure, rather than inventing a new shelf life.

Best-before dates concern quality. Passing that date does not automatically make a food unsafe, but it must still be properly stored, checked and suitable for use. The distinction is not permission to treat damaged, contaminated or incorrectly stored food as acceptable.

FIFO means first in, first out: use older stock before newer stock while it remains safe and in date. Arrange storage so earlier usable stock is not forgotten behind a new delivery. The milk example places older milk at the front, provided it is still within date and safe.

Read dates during deliveries, storage, preparation and service, not just when the product first arrives. Open foods may need additional date labelling according to the business's procedure. Do not rely on memory: follow labels and storage instructions, rotate stock and report food that is out of date, unclear or unsafe. Date control both protects customers and reduces avoidable waste.

5.5 Labelling, traceability and safe storage

Labels and records help the business identify food, know when it should be used, establish where it came from and respond to a problem. Opened or prepared food may need its name, opening or preparation date, use-by information, allergen details or preparer's identification according to the procedure. The source does not prescribe one universal label or shelf-life duration.

Similar-looking sauces can have different ingredients: one may contain milk, mustard or gluten. A missing or unclear label can cause the wrong sauce to be selected for a customer with an allergy. Clear identification is therefore a safety control, not just a tidiness measure.

Traceability follows food through the supply chain. The recording describes identifying the immediate supplier and, where relevant, the recipient business: one step back and one step forward. Good records can help determine whether a recalled batch was received, where it is held, whether it was used and what onward supply occurred. The cooked-chicken recall example shows why batch information must be accessible rather than guessed.

Traceability does not itself make unsafe food safe; it helps contain a problem. Keep food covered, off the floor, away from chemicals, protected from pests, separated from raw-food routes and at the right temperature. If identification, traceability or storage is uncertain, report it and follow the procedure before use.

In practice

A hurried driver and leaking warm boxes

Source teaching example rewritten for practice; not a real incident report

Chicken arrives in leaking packs and the boxes feel warm. The driver asks you to sign quickly.

Does the driver's timetable override the delivery check?

Report the condition and follow the business's acceptance or rejection procedure before signing the delivery through.

Packaging and temperature concerns need assessment. Pressure to hurry is not evidence of food safety.

A new delivery placed ahead of older milk

Source teaching example rewritten for practice; not a real incident report

Freshly delivered milk is being placed in front of older stock in the fridge.

What does FIFO require?

Bring earlier stock forward for first use only while it remains safe and within date, checking labels as you arrange it.

FIFO reduces forgotten stock; it never authorises use of unsafe or expired food.

Two similar sauces with different allergens

Source teaching example rewritten for practice; not a real incident report

Two sauces look similar, but one may contain an allergen relevant to the customer's order and their labels are unclear.

Can appearance identify the right one?

Do not guess. Check approved identification and allergen information, and report the labelling problem before use.

A label connects the food to its actual ingredients; colour or appearance cannot provide reliable allergen information.

Reflect on your learning

Which three delivery checks are emphasised in the module?

Select one answer.

Food is after its current use-by date but looks and smells normal. What does the recording teach?

Select one answer.

Which qualification belongs with using older stock first?

Select one answer.

Why are supplier and batch records useful when cooked chicken is recalled?

Select one answer.

For your own learning — not the certification assessment.

FAQs

Can chilled and frozen deliveries wait while we finish another job?

Check them promptly and move acceptable goods to the appropriate storage quickly. The source warns against leaving them at a doorway or corridor at room temperature.

Do ice crystals prove exactly how a frozen delivery was handled?

No. The module treats large crystals or partly defrosted goods as warning signs to report. They are not a complete temperature history or a substitute for the instructed checks.

Can appearance override a use-by label?

No. The recording explains that harmful bacteria may not alter appearance, smell or taste. Follow the current label and the business's safe procedures rather than guessing or extending dates yourself.

Does a passed best-before date automatically mean food is unsafe?

Not automatically: it concerns quality. The food still needs suitable storage, checking and fitness for use. This does not excuse contamination or unsuitable conditions.

Does this module give permission to refreeze any thawed food?

No. Its statement is conditional on the business procedure and food remaining safe. Do not improvise a refreezing decision; refer uncertainty to the responsible person and the approved procedure.

Does traceability replace safe storage?

No. It helps find food and contain problems such as a recall. Safe storage, protection, separation, correct temperatures and clear labels still matter.

Further reading

  • Storing and transporting food (opens a new tab)

    Review storage protection, separation, temperature and ingredient identification.

    GOV.UK. Applicable jurisdiction: UK-facing food-business guidance; follow applicable territorial procedures.. Supplementary reading; checked 2026-10-07.

  • Food incidents, product withdrawals and recalls (opens a new tab)

    Understand why traceability supports action on affected batches.

    Food Standards Agency / GOV.UK. Applicable jurisdiction: England, Northern Ireland and Wales; the page links separate Scottish guidance.. Supplementary reading; checked 2026-10-07.

  • CookSafe guide (opens a new tab)

    Find stock-control and delivery-record material for Scottish catering.

    Food Standards Scotland. Applicable jurisdiction: Scotland; catering businesses.. Supplementary reading; checked 2026-10-07.

Jump to a key moment
Transcript

[0:00] Welcome to lesson 5.1, receiving
[0:02] delivery safely.
[0:04] Safe food starts before it enters the
[0:06] kitchen.
[0:07] When a delivery arrives, food handlers
[0:09] must check that it is safe, suitable,
[0:11] and from an approved supplier.
[0:14] Deliveries should be checked as soon as
[0:15] possible, especially chilled and frozen
[0:17] foods.
[0:19] Do not leave food sitting at the door,
[0:21] in a corridor, or at room temperature
[0:23] while staff are busy.
[0:25] Chilled and frozen food should be moved
[0:27] into the correct storage quickly.
[0:30] When receiving a delivery, check the
[0:32] supplier name, the delivery note, the
[0:34] condition of the vehicle if relevant,
[0:36] and whether the food looks safe.
[0:38] Packaging should be clean, sealed, and
[0:40] undamaged.
[0:42] Food should not be accepted if it is
[0:43] dirty, leaking, badly dented, damaged,
[0:46] contaminated, or showing signs of pests.
[0:50] Temperature is also important.
[0:53] Chilled food should arrive cold, and
[0:55] frozen food should arrive frozen.
[0:57] If food feels warm, soft, partly
[1:00] defrosted, or has ice crystals showing
[1:02] it may have thawed and refrozen, this
[1:04] should be reported.
[1:06] For example, if a delivery of chicken
[1:08] arrives with leaking packaging and the
[1:09] boxes feel warm, it should not just be
[1:11] accepted because the driver is in a
[1:13] rush.
[1:14] The issue should be reported to the
[1:16] supervisor, and the business should
[1:17] decide whether to reject the delivery.
[1:20] At level two, remember, once unsafe food
[1:23] is accepted into the business, the risk
[1:25] becomes your problem.
[1:27] Receiving delivery safely protects
[1:29] customers before food preparation even
[1:31] begins.
[1:33] Welcome to lesson 5.2, checking
[1:35] packaging, dates, and temperatures.
[1:38] When food is delivered, three key checks
[1:40] are packaging, dates, and temperature.
[1:43] First, check the packaging.
[1:45] Packaging protects food from
[1:47] contamination.
[1:48] It should be clean, sealed, and
[1:50] undamaged.
[1:52] Do not accept food if packaging is torn,
[1:54] leaking, badly dented, swollen, moldy,
[1:57] dirty, or has signs of pest damage.
[2:01] Damaged packaging can allow bacteria,
[2:03] chemicals, allergens, or physical
[2:05] contamination to enter the food.
[2:08] Second, check the dates.
[2:10] Food should have enough shelf life for
[2:12] the business to use it safely.
[2:14] High-risk chilled food with a use-by
[2:16] date must be handled carefully because
[2:18] use-by dates are about food safety.
[2:21] Food must not be served or supplied
[2:23] after its use-by date.
[2:25] Third, check the temperature.
[2:27] Chilled food must be kept cold to slow
[2:29] bacterial growth.
[2:31] The FSA says some foods need to be
[2:33] chilled to stay safe, including food
[2:35] with a use-by date, cooked dishes, and
[2:37] ready-to-eat food such as prepared
[2:39] salads and desserts.
[2:41] Frozen food should arrive frozen solid.
[2:45] If frozen food is soft, wet, damaged, or
[2:48] has large ice crystals, it may have been
[2:50] stored incorrectly.
[2:52] For example, if a delivery of cooked
[2:54] meats arrived with damaged packaging,
[2:55] short dates, and the product feels warm,
[2:58] this is not acceptable.
[3:00] It should be reported and may need to be
[3:02] rejected.
[3:03] At level two, never sign for food
[3:06] without checking it properly.
[3:08] A delivery check is not just paperwork,
[3:10] it is a food safety control.
[3:13] Welcome to lesson 5.3, chilled, frozen,
[3:16] and dry storage.
[3:18] Food must be stored correctly after
[3:20] delivery to keep it safe and suitable to
[3:21] use.
[3:23] Chilled storage is used for foods that
[3:25] need to be kept cold, such as cooked
[3:27] meat, dairy products, prepared salads,
[3:29] desserts, sandwiches, and food with a
[3:32] use-by date.
[3:34] Chilling helps slow the growth of
[3:35] harmful bacteria.
[3:37] The FSA says chilled food should be put
[3:39] in the fridge straight away, kept out of
[3:41] the fridge for the shortest time
[3:43] possible during preparation, and stored
[3:45] according to the instructions.
[3:47] Frozen storage keeps food frozen until
[3:49] it is needed.
[3:51] Frozen food should be stored in suitable
[3:53] freezers, kept wrapped or covered, and
[3:55] protected from freezer burn and
[3:57] contamination.
[3:59] Once food is defrosted, it must be
[4:01] handled safely and should not be
[4:02] re-frozen unless the business procedure
[4:04] allows it and it remains safe.
[4:07] Dry storage is used for food such as
[4:09] flour, rice, pasta, tins, spices, and
[4:12] unopened dry goods.
[4:14] Dry stores should be clean, dry,
[4:16] well-ventilated, and protected from
[4:18] pests.
[4:20] Food should be kept off the floor, away
[4:22] from chemicals, and in sealed containers
[4:24] when needed.
[4:26] In all storage areas, food should be
[4:28] covered, labelled where required, and
[4:30] separated to prevent contamination.
[4:33] Raw food should not be stored above
[4:35] ready-to-eat foods.
[4:37] For example, a fridge may look tidy, but
[4:39] if raw chicken is stored above cooked
[4:41] meat, raw juices could drip onto food
[4:43] that will not be cooked again.
[4:46] At level two, safe storage means using
[4:48] the right place, the right temperature,
[4:50] the right container, and the right
[4:52] separation every time.
[4:54] Welcome to lesson 5.4, use-by dates,
[4:57] best-before dates, and FIFO.
[5:00] Food handlers must understand date
[5:02] labels because they affect both food
[5:03] safety and food quality.
[5:06] A use-by date is about food safety.
[5:09] Food must not be served, sold, or
[5:11] supplied after its use-by date, even if
[5:13] it looks and smells fine.
[5:15] Harmful bacteria may be present without
[5:18] changing the appearance, smell, or taste
[5:20] of the food.
[5:21] The FSA explains that use-by dates
[5:23] concern safety, while best-before dates
[5:26] concern quality.
[5:28] A best-before date is about quality.
[5:31] Food may not be at its best after this
[5:32] date, but it is not automatically
[5:34] unsafe.
[5:36] However, the food must still be checked,
[5:38] stored correctly, and suitable for use.
[5:41] FIFO means first in, first out.
[5:45] This means older stock should be used
[5:46] before newer stock.
[5:48] It helps reduce waste and stops older
[5:50] food being forgotten at the back of the
[5:52] fridge, freezer, or dry store.
[5:55] For example, if a delivery of milk
[5:57] arrives today, it should not simply be
[5:59] placed in front of older milk.
[6:01] The older milk should be moved forward
[6:03] and used first as long as it is still
[6:05] within date and safe.
[6:07] Food handlers should check dates during
[6:09] deliveries, storage, preparation, and
[6:11] service.
[6:13] Open foods may also need date labels
[6:15] depending on the business procedure.
[6:18] At level two, never rely only on memory.
[6:21] Check the label, follow storage
[6:23] instructions, rotate stock properly, and
[6:25] report food that is out of date,
[6:27] incorrectly labelled, or unsafe.
[6:30] Good date control protects customers and
[6:32] helps the business avoid waste.
[6:35] Welcome to lesson 5.5, labelling,
[6:37] traceability, and safe storage
[6:39] practices.
[6:41] Labelling and traceability help a food
[6:43] business know what food it has, when it
[6:45] should be used, where it came from, and
[6:47] what to do if there is a problem.
[6:49] Food in storage should be clearly
[6:51] identified.
[6:53] Opened or prepared foods may need labels
[6:55] showing the product name, date opened or
[6:57] prepared, use by information, allergen
[6:59] details, or the person who prepared it
[7:02] depending on the business procedure.
[7:04] Good labelling prevents confusion.
[7:07] For example, two sauces may look
[7:09] similar, but one may contain milk,
[7:11] mustard, or gluten.
[7:13] If they are not labelled properly, a food
[7:15] handler may use the wrong one and put an
[7:17] allergic customer at risk.
[7:20] Traceability means being able to track
[7:22] food through the supply chain.
[7:24] Food businesses should be able to
[7:25] identify their immediate supplier and,
[7:28] where relevant, who they supplied food
[7:30] to.
[7:31] The FSA describes this as a one step
[7:33] back, one step forward approach.
[7:36] Traceability does not make food safe by
[7:38] itself, but it helps contain food safety
[7:41] problems when something goes wrong.
[7:43] For example, if a supplier recalls a
[7:45] batch of cooked chicken, the business
[7:47] needs to know whether it received that
[7:49] batch, where it was stored, whether it
[7:51] was used, and whether any customers or
[7:53] other businesses received it.
[7:55] Safe storage practices also include
[7:57] keeping food covered, off the floor,
[7:59] away from chemicals, protected from
[8:02] pests, separated from raw food, and
[8:04] stored at the correct temperature.
[8:06] At level two, remember, if food is not
[8:09] labelled, not traceable, or not stored
[8:11] safely, it may not be safe to use.
[8:15] Clear labels, good records, and safe
[8:17] storage protect both customers and the
[8:19] business.